Privacy Policy
A policy explaining how the information you provide through our website is collected, for what purposes it is used, with whom it is shared, and how it is protected.
Last updated:
Scope of This Policy
This policy explains how the information you share when you visit our website or use the appointment and contact forms on the site is collected, for what purposes it is used, with whom it is shared, and how it is protected. For detailed information regarding medical records generated during face-to-face healthcare services at the clinic, we recommend reviewing our KVKK Disclosure Text page. Links to other websites from our site are outside the scope of this policy; when you visit those sites, you should read their own privacy statements.
What Information We Collect
- Information you directly provide: your first and last name, phone number, email address, preferred appointment time, and the content of your message entered in the appointment or contact form.
- Technical information: IP address, browser and device information, and access time recorded in server logs for site security and error tracking purposes.
- Information collected via cookies: data generated by cookies necessary for the site’s operation, as well as analytics and marketing cookies if you provide consent. Details are available on our Cookie Policy page.
The site does not request credit card information, identity photocopies, or test results; we kindly ask you not to enter such information into form fields.
Special Notice Regarding Health Information
Health data is a special category of personal data, and electronic forms are not a suitable channel for transmitting detailed information of this kind. It is sufficient to briefly state the reason for your appointment in the appointment form; sharing your medical history, test results, and diagnosis details with your physician during the examination is more appropriate both for your privacy and for accurate assessment. Nevertheless, any health information you provide through the form is viewed only by authorized personnel under confidentiality obligations.
For What Purposes We Use the Information
- To evaluate your appointment request, schedule a suitable date and time, and confirm your appointment.
- To respond to your questions and communicate with you regarding your request.
- To send appointment reminders and manage cancellations or rescheduling.
- To ensure site security and prevent misuse and automated attack attempts.
- With your consent, to generate aggregated and anonymous statistics to understand site usage and improve content.
Your information is not sold or rented to third parties for marketing purposes without your explicit consent.
Sharing of Information
Your data is shared only to the extent necessary for the provision of the service. Within this scope, the company providing the website hosting service, service providers handling email and SMS sending, and authorized personnel of the clinic may access the data. Service providers used: [To be filled in by the Clinic: hosting, email, and messaging companies]. Additionally, sharing may be made, limited to the requested scope, in case of a legal obligation or request by an authorized authority.
Data Security
Site traffic is transmitted over an encrypted connection; access to the management panel is restricted by authorization and transaction records are kept. Access to data is limited to personnel who require it for their duties. We would like to note that no transmission over the internet can guarantee absolute security; however, technical and administrative measures are regularly reviewed and updated.
Retention Periods
Appointment and communication records submitted via the form are retained for the duration necessary to complete the request and evaluate any objections; medical and financial records are kept for the periods prescribed by the relevant legislation. Applied retention periods: [To be completed by the Clinic: retention periods by record type]. At the end of the period, records are deleted, destroyed, or anonymized.
Data of Children
Appointment requests concerning individuals under eighteen years old must be made by a parent or guardian. If we become aware that information belonging to a minor has been submitted without parental consent, the record will be deleted to the extent permitted by law.
Your Rights and Contact
You can exercise your rights under Article 11 of the KVKK, request correction or deletion of your information, or send questions regarding this policy via [To be completed by the Clinic: application email and address]. Your applications will be evaluated within the procedures and timeframes explained on our KVKK Information Text page.
Changes to the Policy
This policy may be updated according to changes in our services and legislation. The current version is always published on this page. Last updated: [To be completed by the Clinic].